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Refund Policy

Thank you for shopping at ChemTastic. We want you to have a positive experience with our products. This Refund Policy outlines the guidelines for requesting refunds for products purchased from our website. By making a purchase, you agree to the terms and conditions described in this policy.

       1. Eligibility for Refunds: We offer refunds under the following circumstances:

  • Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer support within 7 days of receiving the item. We will provide a refund or replacement, depending on product availability.

  • Incorrect Orders: If you receive an incorrect product due to our error, please contact our customer support within 7 days of receiving the item. We will arrange for a refund or exchange, including any return shipping costs.            2. Return Process: To initiate a refund request, please follow these steps:

  • Contact our customer support within 7 days of receiving the product to inform us about the issue and request a refund.

  • Provide details of your order, including the order number, product name, and a description of the issue.

  • If applicable, provide supporting evidence such as photographs or videos to assist us in assessing the issue.

  • Our customer support team will review your request and guide you through the return process, including any necessary return shipping instructions.                                                                                                                               3. Refund Options: Depending on the nature of the issue and product availability, we offer the following refund options:

  • Full Refund: If eligible, you may choose to receive a full refund of the purchase price, including any applicable taxes and shipping charges.

  • Replacement: In some cases, we may offer a replacement product instead of a refund, subject to product availability.                                                                                                                                                                              4. Refund Timeframe: We strive to process refunds promptly. Once your refund request is approved, please allow 7 for the refund to be processed. The time it takes for the refund to reflect in your account may vary depending on your financial institution or payment method.                                                                                                                    5. Non-Refundable Items: Please note that certain items are non-refundable:

  • Digital products or downloadable content

  • Gift cards or vouchers

  • Products that have been used, damaged, or altered by the customer                                                                            6. Changes to the Refund Policy: We reserve the right to modify or update this Refund Policy at any time, without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically for updates.

If you have any questions or need assistance with the refund process, please contact our customer support using the information provided below:

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By making a purchase from our website, you acknowledge and accept our Refund Policy.

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